If you are reading this email, you are likely interested in how I handle calls. First, this email auto-reply is accurate as of May 30, 2022. If I make any changes, I try to update this email as quickly as I can. Keep in mind, I am one person, and have a lot of internet resources that has to be managed. In this email, I will address the telephone numbers. I will address the differences of them, and what role each one has. Next, I will address proper telephone behavior. It is a shame that I would have to do that, but I do. Next, I will address how I handle incoming calls. After that, I will address how I handle outgoing calls. Much of this information might be common sense, but still to address it.

First, let us address my telephone numbers. At time of writing this reply, I have four international telephone numbers, and two domestic telephone numbers. All of international telephone numbers are incoming numbers only. These telephone numbers will not show up on Caller ID units. While this may seem limiting, keep in mind, it will be a lot of effort to juggle each international number for calls especially since all international calls routes to one SIP service, and client. As for international numbers, I will only acquire numbers from primary English speaking countries. This is so I can address the caller if they dialed the incorrect telephone number. Therefore, it will be unlikely that I will have a Mexican number since the primary population speaks Spanish. If you are calling from a blocked number, you would go to voicemail. If I am on the call, you would go to voicemail. If I can not connect to the service provider, you will go to voicemail. If I do not answer the call within 20 seconds, you will go to voicemail. The next number is my voicemail number. I had this number since 2005, and intend on keeping it. However, it no longer functions as a forwarding number, and instead calls to this number is strictly voicemail. The last number that is for the public is my toll-free telephone number. Any telephone number not in my contacts will either have to call the international numbers, or my toll-free telephone number. Unknown callers calling my cellular phone will go straight to voicemail. Obviously, I have a cellular telephone number, but only contacts are able to reach me on that telephone number.

There are a few rules that one must follow when communicating with me on the phone. If you call to degrade, yell or threaten me, I will terminate the call. If you call to put me on hold, or have me wait on the phone while you have conversations with other people, I will terminate the call. I am not here to be at your beck and call, and I’m not here so you can degrade me. If you can’t act properly on the telephone, I will not communicate with you. If you harass me, I will likely report you to the police.

Addressing incoming calls is pretty simple and to the point. First, anyone calling my international telephone numbers will have some rules in place. If the caller is an anonymous caller, I’m on a telephone call, can’t connect to the network, or don’t answer for 20 seconds – such calls will go to voicemail. When you get my voicemail, leave a message, and possibly provide an alternative way of reaching out to you such as your email address. You can also choose to send me an email instead of leaving a voicemail message. If you would expect me to call internationally, it might become a financial burden to regularly reach out to you. Next is my voicemail telephone number. As the name implies, it is voicemail only. If I programmed everything correctly, all international callers gets forward to this number if I can’t answer them. I had this telephone number since 2005 – and I want to keep it for a while longer. Having it as a voicemail only telephone number costs me about $8 per month. This is much cheaper than a dedicated cellular line. Next, is my toll-free telephone number. This is a local number to anyone in the US, or Canada. Calling this number will ring a VOIP client which is installed on my phone. This telephone number also supports incoming faxes, SMS, and MMS. The last telephone number is my private cellular telephone number. I do not disclose this telephone number any longer, and the reason why I have a toll-free number.

When a business or an unknown caller rings my telephone number, I will answer with Frank Pilone speaking. When answering people in my contacts, I will answer Yes person speaking. When you reach one of my voicemails, you will hear – You’ve reached Frank Pilone, leave a message. These direct and to the point means in answering my phone assures you know who you’re talking to, and you know you got the correct person. If not, you can simply apologize. No harm, no foul. If the telephone number you are calling is not in my contacts, you must call my international, or toll-free number to reach me. This is because the phone will automatically reject a call from a number not in my contacts. If you will be calling from that number regularly, you would want me to add the number to your contact profile, or create a new profile. Another option will be to call my toll-free telephone number.

When making telephone calls, it will depend on who and where I’m calling. If I don’t know you well enough, and you live in the US or Canada, I will call from my toll-free number’s VOIP client. In which case, you would see my toll-free number in the Caller-ID. If I’m calling an unknown number on an international scale, I will use my SIP client, and call from my account that will show my toll-free number. From what I seen, this particular carrier will likely have better rates. Keep in mind, that me calling internationally will incur costs. If I am calling a known number that is internationally, I will compare the rates between my two options, and choose the appropriate line to call out on.

If you want me to call you on a regular basis, and you live outside of the United States, consider signing up with a SIP provider, and acquiring a telephone number. As long as you choose a US telephone number, it will be considered as a local call to me. I would recommend Callcentric since they have the cheapest rates, and offer a telephone number for $1. This is likely to be affordable, and we could setup a time in which I will call the telephone number – again to make things easier on you. If you choose Callcentric, then you should be able to call my toll-free number as a free call.

Hope this email proved useful, and informative. If you should have any questions, feel free to ask me. I will do what I can to help. Thank you for taking the time to read this.


Take Care,
Frank S. Pilone